Help centre
Frequently asked questions
Browse the shop, add products to your cart and complete the checkout form. The team should confirm delivery details.
Delivery charges depend on the delivery location and order. The fee must be confirmed by Callbeba before fulfilment.
The checkout can record M-Pesa as your preference. Live payment collection is not active until Daraja credentials, callback handling and verification are configured and tested.
Use the contact form to describe your request. The team will confirm whether it can be fulfilled.
Contact Callbeba promptly with your order reference and details. A final returns policy should be approved and published by the business before launch.
Signed-in customers can see order status in My Account. Status updates are managed by the administrator.