Complaints, fraud reporting and moderation

1. What you can report

Use this page or Contact us to report:

• Fake or impersonated shops
• Misleading advertisements or false claims about approval or status
• Suspicious offers or suspected fraud
• Misuse of personal information
• Serious delivery or product disputes where you need platform help

Kenya’s Consumer Protection Act addresses false or misleading representations, including about a supplier’s status or approval. You may also have rights to complain to relevant regulators.

2. How to report

1. Email hello@callbeba.co.ke or WhatsApp / call customer care (254758281995).
2. Include: order number if any, shop name, what happened, dates, and screenshots if available.
3. We will acknowledge when practical and review. We may contact the vendor and request more information.

3. What we may do

• Warn, suspend, or remove vendors or listings
• Remove a Verified badge
• Preserve records for investigation
• Decline to act where a report is incomplete, abusive, or outside our role (for example pure product quality disputes best settled with the vendor)

4. Good faith

Submit reports in good faith. Deliberately false reports intended to harm a competitor may lead to account restrictions.